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📧Email: info@vellacharm.com
Thank you for stopping by Vella Charm. 💕
We believe that a lovely shopping experience is about more than finding something you love — it’s also about knowing there’s someone here when you need a little help. Whether you have a question before placing an order or need assistance after your purchase, our Customer Care Team is always happy to hear from you.
Customer Support Email
We aim to respond to all customer inquiries within 24–48 business hours, Monday through Friday.
If your message is about an existing order, please include your Order Number so we can find your purchase and assist you more quickly.
Our Customer Support Team is here to assist you with:
Whatever your question may be, we’ll do our best to make things clear, easy, and comfortable for you.
Vella Charm
530 W Miller St
Jefferson, SC 29718
United States
Business Correspondence Only
Please note that this address is not our return warehouse.
If you need to return an item, please contact our Customer Support Team before sending anything back. Once your request has been reviewed and approved, we’ll provide the appropriate return instructions and return address.
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Messages received outside our regular hours will be answered on the next available business day.
To help us understand your request and respond more efficiently, please include:
For damaged, defective, or incorrect items, please include clear photos of the product, packaging, and shipping label whenever possible.
Every order and every message is important to us. Thank you for allowing Vella Charm to be part of your style journey. Whenever you need us, simply send a message to info@vellacharm.com — we’ll be here to listen, help, and make your experience a little brighter. ✨
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