Terms of service

Welcome to Vella Charm.

Thank you for visiting Vella Charm. These Terms of Service ("Terms") explain the rules and conditions that apply to your use of our website, products, and services. By accessing our website, browsing our content, or placing an order, you acknowledge that you have read and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By using our website, you confirm that:

  • You are at least 18 years old, or you are using the website with the supervision of a parent or legal guardian.
  • You agree to comply with all applicable laws and regulations.
  • The information you provide is accurate, complete, and current.
  • You agree to these Terms together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use our website responsibly and only for lawful purposes.

You may not:

  • Violate any applicable laws or regulations.
  • Attempt to access our website, accounts, systems, or restricted areas without authorization.
  • Upload viruses, malware, or other harmful software.
  • Interfere with the security, functionality, or normal operation of our website.
  • Copy, reproduce, distribute, or commercially use website content without prior written permission.

Vella Charm reserves the right to restrict or terminate access to our website if these Terms are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizing information, and availability are accurate.

However, please understand that:

  • Colors may appear slightly different depending on your device or screen settings.
  • Measurements may vary slightly due to manual measuring.
  • Product availability may change without advance notice.
  • We reserve the right to update, modify, or discontinue products at any time.

4. Pricing & Payment

Unless otherwise indicated, all prices displayed on our website are listed in United States Dollars (USD).

Vella Charm reserves the right to:

  • Correct pricing, product information, or typographical errors.
  • Change prices without prior notice.
  • Modify, suspend, or end promotional offers at any time.

Orders will be processed after payment has been successfully authorized.

5. Order Acceptance

After placing an order, you will receive an order confirmation email confirming that your order has been received.

Please note that an order confirmation does not necessarily mean that the order has been finally accepted.

Vella Charm reserves the right to cancel or decline an order for reasons including:

  • Payment authorization failure
  • Inventory shortages
  • Pricing or product information errors
  • Suspected fraudulent or unauthorized activity
  • Shipping restrictions
  • Technical or system errors

If payment has already been processed, an appropriate refund will be issued.

6. Shipping

Orders are prepared and shipped in accordance with our Shipping Policy.

Delivery may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, transportation disruptions, high shipping volumes, or incorrect shipping information.

Customers are responsible for providing complete and accurate shipping information.

7. Returns & Refunds

Returns, refunds, and order cancellations are handled according to our Return & Refund Policy.

We encourage customers to review the policy carefully before placing an order or submitting a return request.

8. Intellectual Property

All content available on our website, including but not limited to:

  • Vella Charm brand name
  • Logos and graphics
  • Product images and photography
  • Website design and layout
  • Written content
  • Product descriptions

is owned by Vella Charm or its respective licensors and is protected by applicable copyright, trademark, and intellectual property laws.

Website content may not be copied, reproduced, distributed, modified, or commercially used without prior written authorization.

9. Disclaimer

Our website and services are provided on an "as is" and "as available" basis.

While we make reasonable efforts to maintain accurate information and reliable service, Vella Charm does not guarantee:

  • Continuous or uninterrupted website availability
  • Error-free website operation
  • That all information will always be complete or current
  • That any particular product will remain available

10. Limitation of Liability

To the fullest extent permitted by applicable law, Vella Charm will not be liable for indirect, incidental, consequential, special, or similar damages arising from:

  • Your use of our website
  • Your purchase or use of our products
  • Shipping delays or carrier-related issues
  • Website interruptions
  • Technical failures

To the extent permitted by law, our maximum liability relating to an applicable order will not exceed the amount paid for that order.

11. Changes to These Terms

Vella Charm may revise or update these Terms of Service from time to time.

Any changes will become effective once the updated Terms are published on this page. Your continued use of our website after changes are posted indicates your acceptance of the revised Terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable laws of the United States and the applicable laws of the state in which Vella Charm operates.

Any disputes arising from the use of our website or services will be handled through the appropriate legal process.

13. Contact Us

Vella Charm

📧 info@vellacharm.com

Business Address

530 W Miller St
Jefferson, SC 29718
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding these Terms of Service, please contact info@vellacharm.com. Our Customer Support Team typically responds within 24–48 business hours and will be happy to assist you.