Refund policy
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📧Email: info@vellacharm.com
At Vella Charm, your satisfaction is important to us. We want you to feel confident in every purchase, and if something isn’t quite right, we’re here to make the return process clear, convenient, and stress-free.
We accept eligible returns within 30 days from the date your order is delivered.
To be eligible for a return, items must:
Items that do not meet these requirements may not be accepted.
For hygiene and other applicable reasons, the following items are not eligible for return:
Please contact our Customer Support Team before sending any item back.
Customer Support Email
To help us review your request, please include:
Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the return is due to:
Original shipping charges are generally non-refundable.
For your protection, we recommend using a shipping service that provides tracking information.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
Our Customer Support Team will review the information and work with you to determine an appropriate solution.
After your returned package has been received and inspected, we will notify you of the return status by email.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Orders may be canceled within 12 hours of being placed.
Once an order has entered processing or has already been shipped, cancellation requests may no longer be accepted.
For cancellation assistance, please contact:
Please keep the following in mind:
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return address and instructions.
Vella Charm
530 W Miller St
Jefferson, SC 29718
United States
Business Correspondence Only – Not a Return Address
Vella Charm
If you have any questions about returns, refunds, or order cancellations, please contact our Customer Support Team. We typically respond within 24–48 business hours and will be happy to assist you.
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